TACLOBAN CITY – The Sangguniang Panlalawigan of Leyte in their recent session decided to call the attention of an airline company and the management of the DZR Airport in response to a complain of an Australian war veteran who experienced problem in his recent visit to the province to participate in the Leyte Landings Commemoration.
The complain, which was sent to the office of Leyte Board Member Majority Floor Leader and Governor Carlos Jericho Petilla, narrates the problem that Robert Duncan Bell experienced last Oct. 21 when he and his wife were about to went back to Metro Manila.
Based on the letter of Bell, the staffs of Cebu Pacific Air were not able to provide adequate answer to his question including from other passengers why their flight was delayed without proper notice.
The letter of Bell also states that the treatment of the airline staff to its passengers “will act as a drawback for prospective tourists to visit the Leyte region, an area which also welcomes new international businesses to set up, and especially those many international military veterans wishing to visit the Leyte Gulf MacArthur historical monument.”
It also all added that the “Tacloban airport does need considerable improvements…” and “the public address system needs to be replaced with a new system with proper acoustics, so all terminal can understand what’s being said, presently it is too loud and inaudible even to Filipinos.
This problem that Bell experienced was confirmed by Board Member Niccolo Villasin who chairs the committee on tourism, among the two committees (committee on public utility) that will conduct the committee hearing with the airline management and airport management.
Villasin said that he was at the airport at the time and has the same flight with Bell.
He added that it was not the first time he experienced such problem and he already made a complain to the management of the airline company but there was still no response to his complaints.
Board Member Anlie Apostol, on her part, added that the provincial board also needs to ask the update for the rehabilitation of the DZR Airport.
Apostol, who compares the local airport to other airport in the country which is smaller, said that they are far better when it comes to services than in Tacloban City.
Moreover, on the part of Board Member Carlo Loreto although it was only Bell who sent letter to the provincial government, he said that several people experienced the same treatment, adding that they are duty bound to act on the complain.
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